Our Policies

Whenever using Chewie's Playland Services, you agree to the following:

Application	All Owners must complete the application and keep information current.
Age	There is no age requirements for doggie day care but we do require that they are up to date and on schedule on their booster vaccinations. Owner assumes additional risk if their pets are not completely vaccinated. Puppies can start if they have their Distemper, Kennel Cough, and Fecal Check and Rabies by 16 weeks
Weight	There is no weight restrictions at Chewie’s Playland. We have areas for designated for toy sized dogs to large breed dogs. All animals will be playing with dogs around their size or who they feel comfortable with.
Sex	All dogs must be spayed or neutered if they are over 6 months old and never attended daycare prior in order to be considered for group play. If there is medical reason for which they cannot be spayed or neutered it can be discussed to see if arrangements can be made for daycare but there will be restrictions. Once dogs start showing maturity they may need to be moved into specialized daycare, or wait to return to Chewie's after they are neutered/spayed. Dogs in heat are not allowed to attend during their heat cycle and for 4 weeks after their cycle started.
Vaccines	All dogs are required to have their Rabies, DHPP, and Kennel Cough vaccine. If your dog is a puppy they are able to attend as long as they are on schedule with their puppy boosters, proof will be required and verified with your veterinarians office. All dogs will also need to show proof of a negative fecal test. Puppies can start if they have their Distemper, Kennel Cough, and Fecal Check and Rabies by 16 weeks.
Health	All dogs at Chewie’s Playland need to be in good health. Dogs that have medical conditions that are being managed and are cleared by their veterinarian will be able to attend, they may have restrictions placed on what they are allowed to participate in. All owners will need to certify that their dog has no communicable conditions, coughing, sneezing, vomiting or diarrhea before being admitted for day care. All dogs that are ill will not be able to attend day care until they are well for 3 to 7 days depending on their illness unless they are cleared by their veterinarian. If an illness occurs while they are in our care they will be isolated from the group or treatment will be sought out in case of an emergency.
Behavior	All dogs at Chewie’s Playland need to be non-aggressive in order to play in groups. Owners will need to certify upon admittance that their dog has not shown aggressive behavior towards a person or another dog. In the event that the dog becomes aggressive they will be removed from day care for the day. If it occurs on more than one occasion they will be able to attend doggie day but in isolation. We are willing to work with owners to help with behavior problems that may occur and correct them of the habit.
Fees	All fees for daycare are in the form of passes, all passes must be purchased the day of day care. All additional services must be paid for the day they are received. All passes are valid for 12 months except for month passes(EXPIRE 30 DAYS), they are non-refundable. Any credits issued for unused passes due to special circumstances must be used with in the year of original purchase. Boarding Fees are due at the time of discharge. If the invoice cannot be paid there will be a $15 later fee added every 15 days. If no payment arrangements are made you will not be able to have service.
VIP	VIP Memberships are available for 6 months and 1 year. The memberships include 10% off all purchases and complimentary nail trims every month, a grooming coupon a month and a free day of Saturday daycare (reservations are required and space maybe limited, try to plan earlier), these benefits do not carrier over to the next month. Members receive priority when making reservations.
Reservations	Reservations are required, we have a limited number of space for dogs per day, depending on their size and care that is needed. We also have a limit for the number of private areas for dogs that need special attention. We will always accept walk-ins if we can accommodate, but please note without a reservation we may have to tell you no :( . Reservations can be made by e–mail/text up until 8pm the night before, waiting this late does not guarantee there is room so please try to reserve as soon as possible. We require 24 hours’ notice for cancellations or you will be charged for a full day, under some circumstances this fee will be waived. Boarding Reservations during holiday weeks/weekends and school vacation periods (February, March, and April) require a $110 deposit per an holiday per a dog, this deposit is refundable if cancelled 14 days prior to start of boarding date. We do ask that other boarding reservations cancellations are made at least 3 days prior to boarding start date to avoid a $55 cancellation fee per a pet. All boarding reservations $55 deposit per a pet, which is refundable if cancelled within the 72 hours for regular boarding. If a client has cancelled more then 3 times and they are not within the times periods above you may be required to make an additional deposit when booking future dates. There is also a $10 holiday fee per a pet on the major holidays, this helps reward our staff that can not enjoy the holiday.
Early Drop off/ Late Pick up	We allow pets to be dropped off or picked up outside of our normal business hours of 7am to 7 pm Monday through Friday, Saturday 9am to 5pm and Sunday 9am to 12pm and 3pm to 5pm at our NORTH location. With in two hours of regular business opening and close the fee is $10, after this time it is $15 Drop off and Pickups are discouraged between 11pm and 5am for the safety of our boarders and staff. If you must pick up during this time there will be an additional fee of $25 on top of the board feeing for that night. Early Drop Off's and Late Pick Up's also NEED to be scheduled in advance and are not also guaranteed. The availability depends on staff working, number of pets scheduled and number of boarders. This is for the safety of staff and the animals so we are able to provide the best care possible. The above is for North 24/7/265 at our South location outside of hours can only be done Friday night through Sunday AM. There is a strict $25 dollar late fee enforced at our South location, if you will be more then 30 mins late, your dog will be transported to north. You will be charged a transport fee along with the late pick up fee. IF YOU SCHEDULE AN EARLY DROP OFF OR LATE PICK UP AND DO NOT NOTIFY US THAT YOU WILL BE USING IT YOU WILL BE CHARGED. This is because the care of our boarders are planned around the drop off's and pick-ups. In addition sometimes we have additional staff come in or stay.
Personal Items	All dogs will have a cubbie/space to store their belongings during the day with us. We encourage owners to bring their own food and treats if they are on a special diet. Please note that we are not responsible for toys or items that may be damaged or soiled during your pets stay. Please label all items. We really need only food/meds/supplements.
Communication	All owners should provide all possible communication methods. In the event we cannot reach you, we will call an emergency contact. If we are unable to reach you, we will send a text message or e-mail if you provide us with the information. In case of an emergency, the staff will act according to the best interest of your pet. If you allow text messages/email we will send you updates/pictures/videos of your pet throughout the day for boarding.

Other Agreements:

Cancellation Policy	Cancellation Policy: Daycare/Grooming/Other Service Reservations, if you do not cancel your reservation prior to 24 hours then you will be charged for the service or a pass will be used from the package and if there is a balance on your account you will not be able to make reservations until paid. Boarding Reservations during holiday weeks/weekends and school vacation periods (February, March, and April) require a $110 deposit per pet for a holiday, this deposit is refundable if cancelled 14 days prior to the start boarding date. Otherwise it will go to the cancellation fee. We do require a $55 per a pet for deposit for all other boardings and we ask that other boarding reservations cancellations are made at least 3 days (72 hours) prior to boarding date to avoid a cancellation fee. Otherwise the deposit goes to the cancellation fee. If a client has cancelled more then 3 times and they are not within the times periods above you may be required to make a deposit of the full boarding when booking future dates and if cancelled the deposit is used for cancellations fees. There is also a $10 holiday/vacation fee per a pet on boardings surrounding the major holidays and school vacations, this helps reward our staff that can not enjoy the holiday or that need to work overtime so we can accommodate your pets needs .
Waiver and Release of Liability	THIS AGREEMENT is entered into by and between Chewie's Playland, LLC (the "Daycare") and ("Owner"). Please read each statement carefully and sign below that you understand all statements. 1) 1, the undersigned, hereby certify that I own the above pets listed and the information is correct to my knowledge. I have also acknowledged that I need to provide proof of vaccinations and fecal test from my veterinarian to Chewie's Playland when asked or my pet(s) may not be allowed to board or participate in doggie daycare. 2) I also hereby certify that my pet(s): is/are in good health or if they currently have medical conditions they are being treated by a veterinarian and the veterinarian has cleared them for boarding or doggie daycare. I further certify that my pet(s) has/have not shown aggressive or threatening behavior towards any person or any other animals unless otherwise stated. I further certify that my pet has not bitten any person or any other animal, unless otherwise stated. 3) I will continue to provide proof of updated Rabies, Distemper combo, and kennel cough vaccinations as well as yearly negative fecal results when they have expired on my pet(s). I understand that I will need update my pet(s) health history once a year and I understand that if any health related concerns arise I will notify Chewie's Playland. 4) I understand that my pet(s) will be isolated and suspended from day care if he/she shows signs of illness such as coughing, sneezing, vomiting or diarrhea and will not be allowed to attend day care until they have been well for 3 to 7 days depending on the case or I provide proof from a veterinarian that they can participate in services we provide again. 5) Chewie's takes serious measures to make sure we minimize all risks of communicable diseases that I understand that by participating in boarding or daycare that my pet(s) is more at risk for upper respiratory viruses, Gl viruses or interstitial parasites. I do not hold Chewie's responsible if my pet(s) becomes ill. 6) I understand that my dog(s) will be isolated or suspended from day care if he/she shows any aggressive or threatening behavior towards any person or any other dog. I also understand that my dog may be suspended from doggie day care for any poor behavior that includes, aggression, destructive behavior, continual barking etc. They may resume doggie day care once this behavior is corrected. (We are also willing to help the owners with this behavior). 7) I understand and agree that during normal dog play, dogs may sustain injuries and I am responsible if treatment is needed. All dog play is monitored by staff to avoid injury, but scratches, punctures, torn ligaments, and other injuries may occur despite the best supervision. I will not hold Chewie's Playland or affiliates accountable. 8) I further understand and agree that any behavioral or physical health problems that develop with the pets while at Chewie's will be handled and treated as deemed best by the employees, staff and volunteers of Chewie's, in their sole discretion, and I expressly agree to assume full financial responsibility for any and all expenses arising or relating thereto. This includes aggressive or destructive behavior. 9) I understand that Chewie's takes extra precautions by using a martingale non slip collar when walking the dogs or letting them play in the outside fenced in area. I agree to assume full liability if my dog(s) escapes and will not hold Chewie's Liable. I understand if I sign my dog up for fieldtrips that the fieldtrips are partially off leash, by signing my dog up I am stating they are off leash trained and do not hold Chewie's responsible if my pet escapes 10) I understand and agree that it is my responsibility to leave an adequate supply of food and medications for my pet(s) during their stay at Chewie's. Should the food/medication supply need replacement, I authorize Chewie's to purchase replacement and will reimburse Chewie's for cost of the food and medication plus a $25.00 replacement fee (per occurrence) plus the actual food and medication costs. Should a dog be observed to have fleas or ticks while attending daycare, a treatment will be applied and charged to the owner at a minimum rate of$20.00. 11) Our caring and trained staff is happy to provide care for extremely old, chronically ill or otherwise debilitated pets requires extra care, which However, special needs pets, puppies and senior pets naturally have a higher risk of injury, stress related illness, or exacerbation of any pre-existing condition. As such, by having your special needs pet, puppy or senior pet with us you are waiving any claim for injury or illness experienced by your pet while in our care and that is not directly caused by the negligence or lack of care on the part of our staff. 12) I also understand that in case of an emergency and I am unable to be reached, If any behavioral or physical health problems that develop while my pet is at Chewies's will be handled and treated as deemed best by the Chewie's staff. We will do what is in the best interest of th pet(s) to stabilize them or medically treat with in reason. I am aware that I will be fully responsible of all charges that will be occurred. 13) I understand and agree that if my pet(s) is/are not picked up by the end of the Chewie's regular business day, then I hereby expressly authorizes Chewie's to take my pets in to after hours care and promises to pay Chewie's all costs of continuing such care. Further, I understand that if I do not pick up my dog(s) as scheduled, Chewie's will be authorized to proceed according to the local municipal code governing abandonment of animals. 14) I understand that pre-paid packages are nonrefundable and expire 12 months from the date of purchase or 30 days if a month package. Fees are due and payable at the end of each day. Payment may be made by cash, credit card or approved checked. Discounted packages are provided only if they are paid for in advance. Our program is flexible enough to accommodate reasonable special needs requests. 15) I understand that when booking a boarding that there is a cancellation fee if not canceled within Chewie's boarding cancellation policy. I also understand that if I do not give 24 hours notice when canceling daycare or other services a fee or pass maybe used. 16) I agree to allow pictures of my pets to be used on social media platforms, Chewie's Website and be sent by email or text message for updates. I understand that all photos taken of by pets by Chewie's Playland are owned by Chewie's Playland. I further understand and expressly agree that each and every of the foregoing provisions contained in Paragraphs 1-16 above shall be in force and effect and shall apply to each and every occasion in which, I leave my pet(s) in Chewie's Playland care. This Agreement shall remain in full force and effect as between the parties until and unless otherwise cancelled or superseded by writing signed by the parties.
Credit Card Policy	We require all clients to save a card on file for additional fees and for reservations to be able to be accepted and confirmed reservations. Please add your credit card to the system on the home page by clicking "Saved Cards" this allows you to securely store your credit card on file in the encrypted credit card server. If you have questions, please call, or if you prefer us to save it or run it to confirm your reservation or request, you can call in your credit card number to 603-921-0525. Please review our Deposit/Cancellation/Refund Policy for more details on prepayments.
Grooming Policy-Matted Pets/Pre-Exisiting Conditions Attention	Please read and sign below to acknowledge that you have been informed. Safety practices must be implemented to ensure the safety and well-being of pets. Dogs with severely matted coats require extra attention. Dogs with matted and tangled fur are at greater risk of injury and trauma during grooming. The de-matting process can be time-consuming and cause undue stress and pain. When possible, any hair that may be saved by de-mattting will be performed only when it will not cause excessive pain or suffering. Undercoat and hair removal is necessary when the coat is matted beyond the ability to brush through it. Shaving the coat is the most humane method for coats in severely matted and tangled conditions. Cosmetic appearance is secondary at the time. As mats get tighter, they eventually pull out of the skin resulting in sore skin and bald spots. Chafing and abrasion from skin pulling cause pain when the pet moves. Heavy matting can trap moisture, allowing mold, fungus, and bacteria to grow and cause skin-related problems such as hotspots and infections. Mats create an ideal environment for parasites such as fleas and ticks. It is fairly common to find pre-existing conditions that become apparent only after the removal of the matted coat or while in the middle of grooming. Grooming can expose hidden medical problems such as moles, skin lesions, tumors, or other irregularities. Groomers will not diagnose conditions but will notify and advise the owner to seek veterinary care for the pet. All precautions will be taken when performing grooming procedures; however, problems occasionally arise, during and after grooming, such as nicks, cuts or abrasions, clipper irritation, and mental or physical stress. Aftereffects of mat removal and shaving include itchiness, redness, self-inflicted irritations, sunburn, and behavioral changes, such as skittish, hiding, or sulking. Shaving can permanently alter the coat’s coat and texture and cause the failure of hair to regrow. I acknowledge that if my pet has severely matted hair and authorize shaving off the hair. I grant permission to this grooming establishment to provide emergency veterinary treatment for my pet at MY EXPENSE should my pet need veterinary care during or after this process. If I do not want my pet de-matted, I understand I will pay for the services performed and will pick up my pet in whatever condition they be in and seek medication attention.
Training/Agility/Fitness/Health	Found on the specific pages and need to be completed in the system or signed.